Refund & Cancellation Policy

MyOwnTales sells digital goods - story credits used to generate illustrated, narrated storybooks. Because each story incurs immediate processing cost, please read this policy before purchasing.

Free allowance

Every new account includes a number of free stories so you can try the Service before paying.

Story credits

Beyond the free allowance, you purchase story credits. One credit lets you generate one storybook. Credits are delivered to your account immediately on successful payment.

Refunds

• Used credits are non-refundable. Once a credit has been used to generate a story, it cannot be refunded, because the AI generation cost has already been incurred.
• Unused credits: if you have not used any of the credits from a purchase, you may request a refund of that purchase within 7 days by emailing us. Approved refunds are returned to the original payment method.
• Duplicate or failed charges: if you were charged in error or charged but did not receive credits, contact us and we will investigate and refund any erroneous charge.

Cancellation

We currently offer one-time credit purchases, not recurring subscriptions, so there is nothing to cancel between purchases. You may stop using the Service at any time and request deletion of your account and data.

How to request a refund

Email gopal.ys@gmail.com from your account email with your order details. We aim to respond within 3–5 business days.